Trace Refund Policy

Cancel any time. Your plan stays active until the end of the period you already paid for. Nothing is charged after that.
First charge: if Trace isn't right for you, tell us within 7 days of your first payment and we'll refund it in full.
After that: subscription fees for a period already started are not refunded. If we made a billing error, or Trace was unavailable for a long stretch, write to us and we'll make it right.
Plan changes: moving up charges only the difference for the rest of the period. Moving down credits the unused part to your next invoice (Stripe) or follows Shopify's rules (Shopify billing).
Winning or losing disputes doesn't change your bill. Trace is a flat fee with no commission, so there is nothing to refund based on outcomes, and we don't guarantee outcomes.
Shopify-billed stores: charges appear on your Shopify invoice. Refunds for those are handled through Shopify; contact us and we'll help.