One flat fee.
Keep every win.

Trace ditches the invasive, per-dispute pricing. Catch disputes right
as they happen, automate evidence gathering, and protect your revenue.

Core
$49/mo

Flat, no per-dispute fees

Best for smaller merchants who want disputes handled automatically, without the busywork

Get Started
What's included:
Up to 15 disputes handled per month
Automatic evidence collection
AI-written custom, fact-checked responses
One-click send after review
Opportunity grading
Insights
Email alerts & reminders
Includes 1 seat

Pro
$149/mo

Flat, no per-dispute fees

Best for growing merchants who want the full analyst layer - patterns, triage, and dollar-level AI-guidance

Get Started
Everything in Core, plus:
Unlimited disputes
Fight-or-accept advice
Win / loss patterns
Monthly email reports
Prevention playbook
Custom draft instructions
PDF evidence packets & CSV exports
Includes 3 seats
Priority support
Unlimited disputes

Additional Seats

For growing stores with growing roles

$29 per additional user/mo

Compare
features

Core

Get Started

Pro

Get Started

Disputes & seats

Disputes per month
Up to 15
Unlimited
Included seats
1
3
Additional seats ($29 each / mo)
Up to 2
Up to 5
Activity record

Defending a dispute

Automatic evidence collection
AI-written custom, fact-checked response
One click send
Opportunity grading
Evidence file uploads
Custom draft instructions
--

Insights and prevention

Dashboard and savings stats
Fight-or-accept
--
Triage and bulk approval
--
Win and loss patterns
--
Prevention Playbook
--
Monthly email reports
--

Staying informed

New dispute emails
Deadline reminders
PDF evidence packet
--
CSV export
--

Support

Help center and email
Priority support
--

Stop chasing evidence.
Start winning disputes.

Join the 6,000+ companies saving hours per month &
winning back 60% of what chargebacks take from them.

Start Winning Disputes With Trace
Trace Chargeback Management Logo
Sign up on Shopify
→
Sign up on Stripe
→
Product
Trace DisputesAI-Drafted ResponsesDirect Submission
integrations
StripeShopifyWooCommerceZapierView all integrations
resources
BlogFAQ'sChargeback Savings
CalculatorSupport
LEGAL
PrivacyTermsRefundHelp
LLMS.TXT
Get an AI summary of this page
©2026 Ember Labs, LLC
Contact us