Trace automates chargeback representment from the moment a dispute is filed.
You review every response, and you keep 100% of what you win.
Evidence is pulled from your store and processor,
drafted by Trace AI, and sent only after you approve.
One flat monthly fee. It doesn't matter if we recover $1,000 or $12,000. Trace will never take a commission.
Trace notifications go out upon detecting a chargeback, as well as 4 days and 2 days prior. Your dashboard will flag any upcoming due dates.
Connect your store and processor(s) in minutes. Trace imports your past 12 months of decided disputes for learning.
Every dispute gets a grade from Strong to Weak, based on the evidence on file. You see what helps your case, what hurts it, and what to add.
Unlike other chargeback automation companies, Trace always requires your final approval before submitting a dispute.
Evidence matched to the reason code. A grade for the opportunity. A draft checked against the facts on file. You review and approve the final response, and you keep 100% of what you win.
Trace shows what each reason asks for and pulls the supporting items automatically.
Strong, moderate, and weak with reasons for and against it. An estimate, not a promise.
Claims in the dispute are checked against the evidence on file. Trace flags missing items
Add additional evidence and files. Trace allows you to upload images and pdfs.
An email at 4 days and again at 2 days before a response is due, on every plan.
Connect your eCommerce platform to pull order data to go along with your response.
Push order, customer and shipping details into a dispute from any system you run.
Approvers can send. Drafters can edit. Pro includes 3 logins, with more at $29 each.
Trace Intelligence reads your history, spots what repeats and tells you which disputes are worth fighting.
Every draft, every edit and every result is logged against its reason code. It’s the record we tune drafting and grading against.
Item not received, fraud and product not as described each ask the issuer a different question. Trace builds the evidence to answer the one that was asked.
Trace reads your last 12 months of disputes from day one and surfaces what repeats: the reason code you keep losing, the proof that’s missing. Every figure is calculated from your data, never guessed. See it in insights →
Your record on each reason code, set against what’s at stake. A clear call on whether a dispute is worth fighting. Advice only. You decide.
Chargeback automation is software that handles the repetitive work of disputing a chargeback: collecting evidence from your payment and order records, matching it to the dispute’s reason code, drafting the response and tracking the deadline. Trace does this for e-commerce merchants and leaves the final review to you, so a person approves every response.
Representment is the step where a merchant disputes a chargeback by submitting evidence, through the payment processor, to the cardholder’s bank showing the original charge was valid. It has a strict deadline set by the processor and card network. Trace prepares the evidence and draft for each dispute, reminds you before the deadline and puts the response in front of you to review and file.
When a dispute arrives from your processor, Trace collects the payment details and, if a store is connected, the matching order and shipping data. It checks which evidence that reason code calls for, drafts a response from the facts on file and grades the opportunity as Strong, Moderate, Weak or Not enough info. You then edit and approve it.
Yes. Trace never submits a response on its own. You review the draft, edit it, add files and approve it before anything is submitted or saved to your processor. With team logins, a Drafter can edit but not send, and an Approver can do both.
Trace takes disputes from Stripe, Shopify Payments, Braintree, Square and WooPayments. Connecting a Shopify or WooCommerce store adds order and shipping details to Stripe and Braintree disputes when the order matches the payment. For any other system, the Trace API and Zapier can send order, customer and shipping evidence into a dispute.
For Shopify Payments, Trace saves your approved response and files into the dispute in Shopify. Shopify doesn’t let apps press Submit, so Shopify submits the response on the due date, and its response page shows that date. You can press Submit now in Shopify to file sooner. Trace checks daily and emails you if a saved response hasn’t been filed.
Trace is a flat monthly fee with no commission, so you keep 100% of what you win. Core is $49 a month for up to 15 new disputes and one login. Pro is $149 a month for unlimited disputes and three logins, plus fight-or-accept advice and the Prevention Playbook. Commission-based services take a percentage of each dispute won; a flat fee costs the same whether you recover $500 or $10,000. On Core, disputes past 15 are still recorded and you get email reminders with the deadline, but Trace doesn’t prepare them until you upgrade. You can always respond directly with your processor.
