contact us

How can we help?

Questions, a dispute that looks wrong, or help getting set up?
Email us, and we will reply, usually within one business day.

Support@tracechargebacks.com

Setting up Trace?

Install and first dispute steps for Shopify and Stripe.

Open Help →
Dispute due soon?

Put “Due [date]” in the subject line and we will look at it first.

We use the details you send only to reply to your message. We never sell your information.
By submitting this form, you agree to receive communications from Trace. See our Privacy Policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Stop chasing evidence.
Start winning your money back.

Flat monthly fee, keep 100% of what you win.

Start Winning Your Chargebacks
Trace Chargeback Management Logo
Sign up on Shopify
→
Sign up on Stripe
→
Product
Trace DisputesAI-Drafted ResponsesDirect Submission
integrations
StripeShopifyWooCommerceZapierView all integrations
resources
BlogFAQ'sChargeback Savings
CalculatorSupport
LEGAL
PrivacyTermsRefundHelp
LLMS.TXT
Get an AI summary of this page
©2026 Ember Labs, LLC
Contact us