Visa Reason Code 13.9

What is

The cardholder says a cash-load or prepaid-value transaction never actually loaded funds.

A prepaid card load or cash-value transaction was charged but the value never appeared on the recipient account.

Only relevant to merchants dealing in prepaid/stored-value products, not standard physical or digital goods.

System log showing the load was successfully applied to the account/card.

Submit the load-confirmation record showing funds were applied to the correct account.

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Not logging load confirmations at the moment value is applied.

Log and timestamp every value-load transaction immediately at the point it's applied.