Visa Reason Code 12.6.2

What is

The cardholder paid for the same purchase through a different payment method as well.

The customer paid by cash, another card, or another method for the same order, in addition to this charge.

Common with phone/in-person orders taken alongside an online payment, or split-payment checkouts.

Order and payment records showing only one valid payment was collected, or proof of the alternate payment to issue a targeted refund.

If a double-payment did occur, refund the duplicate; otherwise submit proof only one payment was collected.

Trusted by over 6,000+ companies

Not reconciling orders against all payment channels before this kind of dispute arises.

Reconcile orders across all payment channels (online, phone, POS) to catch double-payments before a customer notices.