The transaction was processed against the wrong card account number.
A data-entry, card-on-file, or integration error applied the charge to the wrong card number.
Almost always a processing/system error rather than a customer-facing issue you caused directly.
Your system's record of the account number captured at checkout versus what was actually charged.
Submit your checkout record proving the correct account number was captured and intended.
Manually re-keying card numbers instead of using tokenized, validated card data.
Use tokenized card storage/processing rather than manual card-number entry wherever possible.
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