Mastercard Reason Code 4871

What is

Mastercard Reason Code 4871

?

Like 4870, but specific to chip-and-PIN transactions where PIN verification liability is in question.

Why this happens

A fraudulent chip-and-PIN transaction occurred, and liability shifts based on PIN-verification support at the terminal.

What this means for each merchant

Card-present only, mainly relevant in markets where chip-and-PIN (not chip-and-signature) is standard.

Evidence that typicalls wins this

Terminal log showing chip and PIN verification method used.

How to fight it

Submit the terminal's chip/PIN verification log if the sale was in person.

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Common mistakes

Running terminals that don't support PIN verification in chip-and-PIN markets.

How to prevent it

Support chip-and-PIN verification on terminals operating in markets where it's standard.

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