Mastercard Reason Code 4859

What is

The cardholder disputes a no-show fee, service addendum charge, or an ATM transaction.

A service wasn't delivered as billed (e.g., hotel no-show, added service fee), or an ATM withdrawal is disputed as not received.

Relevant to hospitality, service, and ATM-operating merchants — your booking/service terms and the customer's acceptance of them are key.

Booking/service agreement showing the cancellation or no-show policy the customer agreed to, or ATM transaction logs.

Submit the booking record and the policy the customer agreed to that justifies the charge.

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Not clearly disclosing no-show or cancellation fees at time of booking.

Disclose cancellation/no-show policies clearly at booking and require explicit acknowledgment.