Mastercard Reason Code 4858

What is

A vehicle-rental-specific dispute over damage charges billed after a rental return.

A rental company charged for vehicle damage after return, and the customer disputes the charge or the damage assessment.

Only relevant to vehicle-rental merchants, not standard e-commerce — needs a documented pre/post-rental damage inspection.

Signed pre-rental and post-rental vehicle condition reports, ideally with photos and timestamps.

Submit the signed, dated condition reports and any repair estimate or invoice tied to the damage.

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Not documenting vehicle condition with photos at both pickup and return.

Photograph and log vehicle condition at both pickup and return for every rental.