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A dispute specific to digital goods or services (downloads, subscriptions, access) not being delivered or usable.
The customer says the digital product, download, or access they paid for didn't work or wasn't delivered.
Access logs are your real evidence here — proving delivery/access isn't the same as proving a physical shipment.
Access/download logs, account activity showing the product was delivered and usable, and license/key issuance records.
Submit access or download logs tied to the customer's account and the specific purchase.
Not logging digital delivery events (download timestamp, access grant) the way physical shipping is tracked.
Log every digital delivery event (key issuance, download, access grant) the same way you'd log a physical shipment.
Flat monthly fee, keep 100% of what you win.
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