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The cardholder says they never authorized this card-not-present purchase at all.
Someone other than the cardholder used stolen card details to place an online or phone order.
The most common fraud dispute e-commerce merchants see — AVS/CVV match and delivery-address verification are central.
AVS/CVV match results, device/IP data, and delivery confirmation to a verified address.
Submit AVS/CVV match proof, device/IP consistency data, and delivery confirmation to the cardholder's known address.
Shipping to an unverified address without AVS/CVV match or extra review.
Enforce AVS/CVV matching and flag address mismatches for manual review before fulfillment.
Flat monthly fee, keep 100% of what you win.
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