Discover Reason Code UA02

What is

Discover Reason Code UA02

?

The cardholder says they never authorized this online or phone order.

Why this happens

Someone used stolen card details to place an order the real cardholder never authorized.

What this means for each merchant

The core online-fraud code for Discover — AVS/CVV match and delivery verification are the main defense.

Evidence that typicalls wins this

AVS/CVV match results, device/IP data, and delivery confirmation to a verified address.

How to fight it

Submit AVS/CVV match proof, device/IP consistency, and delivery confirmation to the cardholder's known address.

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Common mistakes

Not enforcing AVS/CVV match or shipping to an unverified address without review.

How to prevent it

Enforce AVS/CVV matching and flag address mismatches for manual review.

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