Discover Reason Code RN4

What is

The merchant agreed to a refund, but the cardholder says it was never received.

A promised refund wasn't processed, was delayed, or didn't reach the customer's account.

If the refund wasn't issued, process it immediately; if it was, prove when and how.

Refund transaction record with date and amount.

Submit the refund record if issued, or process it before responding if it genuinely wasn't.

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Approving a refund verbally without immediately processing it in the payment system.

Process refunds immediately upon approval and send automatic confirmation emails.