Discover Reason Code RM

The cardholder says what they received doesn't match what was advertised, or was poor quality.

A quality, accuracy, or condition mismatch between the listing and what actually arrived.

The product listing, photos, and any support correspondence are your core evidence.

Dated product listing at time of sale, photos of the item as sold, and support correspondence about the complaint.

Not archiving dated product listings for active SKUs.