Discover Reason Code NR

What is

The cardholder paid but says the merchandise was never received.

Shipping was delayed, lost, or never fulfilled, and the customer disputed before (or instead of) contacting you.

The most common e-commerce dispute type — tracking and delivery confirmation are the whole case.

Tracking number showing delivery to the customer's address and your fulfillment timeline.

Submit tracking and delivery confirmation matched to the order's shipping address.

Trusted by over 6,000+ companies

Shipping without tracking, or to an address that doesn't match the dispute's claimed non-delivery.

Always ship with tracking and require signature confirmation on higher-value orders.