Discover Reason Code NC

What is

The cardholder says an ATM withdrawal never dispensed cash.

An ATM transaction was logged as successful but the customer says no cash was dispensed.

Only relevant to merchants operating ATMs — the machine's dispense log is the key evidence.

ATM transaction/dispense log for the specific withdrawal.

Submit the ATM's dispense log showing cash was successfully dispensed.

Trusted by over 6,000+ companies

Not retaining ATM dispense logs long enough to respond to a delayed dispute.

Retain ATM dispense logs for at least your full chargeback window.