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The cardholder says this transaction should have been voided but was still charged.
A transaction was voided or cancelled on the merchant's end, but the void wasn't properly processed before settlement.
Your void/cancellation log is the whole case — confirm whether the void actually completed.
Transaction log showing the void request and whether it completed before settlement.
Submit your void-request log; if the void didn't complete in time, refund directly instead of contesting.
Voiding a transaction after the settlement cutoff instead of before it.
Process voids immediately, before the daily settlement batch closes.
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