American Express Reason Code F10

What is

American Express Reason Code F10

?

A card-present sale is missing the required manual card imprint on the receipt.

Why this happens

A manual/offline transaction was processed without the physical card imprint Amex requires as proof of card presence.

What this means for each merchant

Only relevant to in-person or manual-imprint transactions, essentially never applies to online checkout.

Evidence that typicalls wins this

A valid card imprint or equivalent proof of physical card presence at time of sale.

How to fight it

Submit the card imprint or other card-present verification you collected.

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Common mistakes

Processing manual/offline card transactions without taking a proper imprint.

How to prevent it

Always take a proper card imprint for manual/offline card transactions.

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