American Express Reason Code C18

A hospitality-specific dispute over a no-show fee or cancelled deposit-backed reservation.

A reservation deposit or no-show fee was charged, and the customer disputes the charge or the cancellation terms.

Relevant to hospitality/booking merchants — the booking terms the customer agreed to are the core evidence.

Booking record showing the cancellation/no-show policy the customer agreed to at time of reservation.

Not clearly disclosing cancellation/no-show policies at time of booking.