American Express Reason Code C08

What is

The cardmember paid but says the goods or services were never delivered.

An order wasn't fulfilled, was lost in shipping, or a service was never performed as paid for.

The most common e-commerce dispute code — tracking and delivery confirmation are the whole case.

Tracking number with delivery confirmation to the customer's address, or signed service-completion record.

Submit tracking/delivery confirmation matched to the order's shipping address and claimed non-delivery date.

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Shipping without tracking, or shipping to an address that doesn't match the dispute's claimed non-delivery.

Always ship with tracking and require signature confirmation on higher-value orders.