Trace is now available for WooCommerce. Learn More.
The cardmember cancelled the order or service before it was fulfilled, but was still charged.
A cancellation request came in before fulfillment, but the charge wasn't reversed in time.
Your cancellation policy and the order's fulfillment status at time of cancellation are the key evidence.
Order fulfillment timeline and your stated cancellation policy/cutoff.
Submit your cancellation policy and the order's fulfillment timeline relative to the cancellation request.
No clear, documented cutoff for when an order can no longer be cancelled.
Display your cancellation window clearly at checkout and lock orders once fulfillment begins.
Flat monthly fee, keep 100% of what you win.
Get started with Trace