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The cardmember returned or refused the item, and disputes being charged for it.
An item was returned or refused at delivery, but the charge wasn't reversed in time.
Proof of the return/refusal and your refund policy terms are the central evidence.
Return tracking/confirmation, or delivery-refusal record from the carrier, plus your return policy.
Submit return tracking/confirmation and show the refund was (or will be) processed per your stated policy.
Not processing refunds promptly once a return is confirmed received.
Automate refund triggers the moment a return is confirmed received.
Flat monthly fee, keep 100% of what you win.
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