American Express Reason Code A02

What is

The transaction was settled without ever obtaining a valid authorization.

A charge was captured without a corresponding, approved authorization request.

Usually a processing/integration bug rather than something caused by your storefront's customer experience.

Gateway logs showing authorization status for the transaction.

Submit proof of a valid authorization, or escalate to your processor if none exists.

Trusted by over 6,000+ companies

Allowing capture flows that can settle a charge without a confirmed prior authorization.

Audit your checkout flow to ensure capture always requires a confirmed authorization.